Shipping policy

The Buyer can choose his delivery method:

-Click & Collect, i.e. the online purchase and payment of a product, which will then be collected from the Seller's point of sale.

-The online purchase with delivery, i.e. the online purchase and payment of a product, which will then be delivered to the customer's delivery address.

The availability of products and services is then confirmed by the Seller, triggering the sending of an order confirmation to the customer. The order can be confirmed in its entirety, if all the products ordered have been approved by the Sellers, or partially if certain products or services are no longer available. In the case of a purchase with payment (Click & Collect or Online purchase with delivery), sending the order confirmation to the Buyer constitutes conclusion of the sales contract between the Buyer and the Seller.

In the event of confirmation of only part of the order, the Buyer cannot assert a claim concerning the delivery of the unconfirmed part of the order.

The price displayed on the site is considered indicative at the time of display of this price. In the case of a purchase with payment (Click & Collect or Online purchase with delivery), the price is that indicated in the order confirmation received by email. Unless otherwise stated, all prices are in Swiss francs, including VAT, excluding delivery and insurance costs. Any costs for dispatch or special packaging, installation costs or services may be invoiced additionally by the Seller and are mentioned in the order confirmation, if applicable.

Payment of the full price is a condition of handing over the goods.

Helco SA reserves the right to retain the deposit in the event of cancellation of the order. A possible refund of the deposit depends entirely on the goodwill of Helco SA.

Orders can be paid:

by cash – withdrawal at the store

by bank transfer to the account of Helco SA

Shipping cost:

CHF 14.-

The delivery costs are cumulated on the whole of the order, according to the prices announced above. Delivery costs add up and it may happen that you receive your packages in several installments.

Delivery dates and deadlines are thus mentioned for information only, unless otherwise agreed in writing.

In the case of an E-reservation, the price is that at the time of checkout at the store. We do our best to reflect the reality of the price as well as possible and in particular the promotions which are always limited in time. A product is deemed to be reserved for 72 hours following confirmation by E-reservation, unless otherwise specified in the order confirmation.